PRIVACY POLICY
This Privacy Policy sets out how we collect, use and store your personal information (this means any information that identifies or could identify you).
Dee’s Positive Wellbeing Solutions Privacy Policy may change so please remember to check back from time to time, this is version 1 and was last updated on the 9th March 2023. Where we have made any changes to this Privacy Policy, we will make this clear on our website or contact you about any changes.
1. Who we are
Dee’s Positive Wellbeing Solutions, we are committed to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, open and transparent manner.
We are a "data controller" for the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation 2016 ("Data Protection Law"). This means that we are responsible for the processing of your personal information.
For further information about our privacy practices, please contact:
Dee’s Positive Wellbeing Solutions,
Castle View Moorings,
Knights Road,
Strood, Rochester,
Kent ME2 2AH
Or call 07568453829
Emailing to Dee@deespositivewellbeingsolutions
2. How we collect information about you
Everything Dee’s Positive Wellbeing Solutions does, we do to ensure that we can help people experiencing a mental health problem get both support and respect. We want to make sure you receive the communications that are most relevant to you through visiting the website. We want to make sure you receive the best attention when you utilise our services.
We collect information from you in the following ways:
When you interact with us directly: This could be if you submit the form on the website or ask a question about mental health, complete a survey providing feedback on our services, or otherwise provide us with your personal information. This includes when you phone us, visit the website, or get in touch through the post, or in person.
When you visit the website: We gather general information which might include which pages you visit most often and which services, events or information is of most interest to you. We may also track which pages you visit when you click on links in emails from us. We also use "cookies" to help our site run effectively. There are more details below – see 'Cookies'.
We use this information to personalise the way the website is presented when you visit to make improvements and to ensure we provide the best service and experience for you. Wherever possible we use anonymous information which does not identify individual visitors to our website.
3. Information we collect and why we use it
Personal Information
Personal information we collect includes details such as your name, date of birth, email address, postal address, telephone number as well as information you provide in any communications between us. You will have given us this information whilst on our website or any of the other ways to interact with us.
We will mainly use this information:
To provide the services that you have requested.
To update you with important administrative messages about the services you have requested.
If you do not provide this information, we will not be able to process your request for a particular service.
We may also use your personal information:
To contact you about our services (see section 8 on 'Marketing' below for further information).
To invite you to participate in surveys or research.
Sensitive Personal Information
If you share your personal experience or the experiences of a friend or relative, we may also collect this health information. If you provide us with any Sensitive Personal Information by telephone, email or by other means, we will treat that information with extra care and confidentiality and always in accordance with this Privacy Policy.
You can of course decide if you want to remain anonymous, if you are happy to share your personal details with Dee’s Positive Wellbeing Solutions or if you would like us to share your story or other parties as part of our work telling people's personal stories about mental health (for example, on our blog).
A special note about the Sensitive Personal Information we hold
Data Protection Law recognises that some categories of personal information are more sensitive. Sensitive Personal Information can include information about a person's health, race, ethnic origin, political opinions, sex life, sexual orientation or religious beliefs.
We will only use this information:
For the purposes of dealing with your enquiry, quality monitoring or evaluating the services we provide.
We will not pass on your details to anyone else without your explicit consent except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others or sharing serious issues such as physical abuse or exploitation.
Where you have given us your explicit consent or otherwise clearly indicated to us (for example, by submitting your story through our Blog website page) that you are happy for us to share your story, then we may publish it on our blog or in other media.
Information about Children and Young People
We may receive limited data about children if they are being discussed by service users, should there be a safeguarding issue then the information given will be shared with the relevant services for example: Social Services and Police
4. Profiling: making our work more unique to you
We want to improve how we talk to you and the information we provide through the website, services and information. To do this we sometimes use profiling and screening methods so that we can better understand your preferences and needs to provide a better experience for you.
We may carry out targeted activities using profiling techniques based on the information that we hold about you.
This information can be appended to the information that you have provided which allows us to use our resources more effectively by better understanding the background of our supporters and making appropriate requests based on what may interest them.
You can of course opt out of this activity at any time. To do this, email ‘Dee@deespositivewellbingsolutions.co.uk’ with the subject line 'Please stop analysis of my data' or by contacting our Denise Smith,
Castle View Moorings,
Knights Road,
Strood, Rochester,
Kent ME2 2AH
or by phone on 07568453829
5. Legal basis for using your information
In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you (for example, because you have placed a request for a service on the website).
However, there are other lawful reasons that allow us to process your personal information and one of those is called 'legitimate interests'. This means that the reason that we are processing information is because there is a legitimate interest for Dee’s Positive Wellbeing Solutions to process your information to help us to achieve our vision of ensuring that everyone experiencing a Mental Health problem gets both support and respect.
Whenever we process your Personal Information under the 'legitimate interest' lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance. Some examples of where we have a legitimate interest to process your Personal information are where we contact you about our work via post, use your personal information for data analytics, conducting research to better understand who our supporters are, improving our services, for our legal purposes (for example, dealing with complaints and claims).
Cookies
When you first visit the website, we will ask for consent to set any cookies (and to process any personal data collected by these cookies) which are not strictly necessary to make our pages work: you will be able to set your preferences at this stage. Where cookies are strictly necessary, we consider that we have a legitimate interest in processing the personal data they collect.
You can always withdraw your consent by clearing cookies from the cache in your computer and rejecting them next time you visit our site.
We may also use similar technologies to identify when our emails are opened. This allows us to identify whether our marketing campaigns are effective and we consider that we have a legitimate interest in doing so.
For more information about our use of cookies and tags, different types of cookies, the information they collect and further information about how you can control the types of cookies that are placed on your browser, please see How we use Cookies.
6. Marketing
We will only contact you about the services that are provided, by email or text message, if you have agreed for us to contact you in this manner.
If you agree for us to contact you through one of these channels we will send you information about our services and how you can help us to make sure that everyone experiencing a mental health problem receives both support and respect.
However, if you have provided us with your postal address we may send you information about our services by mail unless you have told us that you would prefer not to hear from us in that way.
You can update your choices or stop us sending you these communications at any time by contacting ‘Dee@deespositivewellbeingsolutions.co.uk’
Please note that when you update your communication preferences it can take up to 28 days to take effect across all of our systems.
7. Sharing your Information
The personal information we collect about you will mainly be used by Denise so that she can support you.
We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
Dee’s Positive Wellbeing Solutions may however share your information with our trusted partners and suppliers who work with us or on our behalf to deliver our services, but processing of this information is always carried out under our instruction. We make sure that they store the data securely, delete it when they no longer need it and never use it for any other purposes. Some examples of where we may share your information are with our fulfilment partners who help to create and send information to you to reduce our costs, with our partners who help our partners who help us to manage our social media accounts.
We enter into contracts with these service providers that require them to comply with Data Protection Laws and ensure that they have appropriate controls in place to secure your information.
Legal disclosure
We may disclose your information if required to do so by law (for example, to comply with applicable laws, regulations and codes of practice or in response to a valid request from a competent authority); or, in order to enforce our conditions of services and other agreements.
8. Keeping your information safe
We take looking after your information very seriously. We've implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
Unfortunately the transmission of information using the internet is not completely secure. Although we do our best to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our site.
Our websites may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be aware that advertisers or Web sites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of those websites or advertisers.
Any debit or credit card details which we receive on our website are passed securely to Sage Pay our payment processing partner, according to the Payment Card Industry Security Standards.
9. How long we hold your information for
We only keep it as long as is reasonable and necessary for the relevant services to take place, which may be to fulfil statutory obligations.
10. Your Rights
You have various rights in respect of the personal information we hold about you – these are set out in more detail below. If you wish to exercise any of these rights or make a complaint, you can do so this by contacting the following: email ‘Dee@deespositivewellbingsolutions.co.uk’ or by contacting Denise Smith, 6 Albury Close, Chatham, Kent ME5 8UW or by phone on 07568453829
You can also make a complaint to the data protection supervisory authority, the Information Commissioner's Office, https://ico.org.uk/
Access to your personal information: You have the right to request access to a copy of the personal information that we hold about you, along with information on what personal information we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge. Please make all requests for access in writing, and provide us with evidence of your identity.
Right to object: You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. Please contact us as noted above, providing details of your objection.
Consent: If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time.
Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, or you have withdrawn consent, or where we have no lawful basis for keeping it.
Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred.
Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.
No automated-decision making: Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out any automated decision-making.
Please note, some of these rights only apply in certain circumstances, where one of your rights does not apply, we will communicate the reason to you.
11. Monitoring
Your communications Dee’s Positive Wellbeing Solutions (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.
To find out more about this policy and how we look after your personal information, contact ‘Dee@deespositivewellbingsolutions.co.uk’ Denise Smith,
Castle View Moorings,
Knights Road,
Strood, Rochester,
Kent ME2 2AH
or by phone on 07568453829
How we use Cookies
We use cookies and similar technologies (also known as tags/pixels/beacons/floodlights) on our websites to personalise content and digital advertising, provide social media features and analyse traffic. This policy refers to both 'cookies' and 'similar technologies' as cookies.
You can accept all the cookies that we use by clicking on the 'Accept Cookies' button displayed on our cookie banner. If you’d rather decide what cookies are set, you can choose your preferences by clicking on 'Cookie Settings'. You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser. But, if you choose to refuse all cookies, our website may not function for you as we would like it to.
What are cookies?
Cookies are small text files placed on your computer, phone or other device by websites you visit.
They do not store or collect information about you such as your name but will instead collect information related to, for example, the devices you use to access the internet, your browser and your browsing history. Cookies are widely used to make websites work more efficiently for visitors, and to provide information to the owners of the site.
What are tags?
We use tags to transfer data collected from visitors to our websites to external sources like Facebook. We use them to track:
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your interactions with our websites and digital adverts (for example, when you’ve downloaded content, clicked on an advert or viewed a video)
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what pages you visit on our sites, how long you spent on those pages, how you got there and when you left them. This information can also be used to monitor digital advertising performance.
If you haven’t given permission for us to set cookies through the cookies banner that would have popped up when you first visited this site, your visit (and how you got here) won’t be tracked by us. However, if you visit this site using a different device and/browser in the future, you will need to provide us with your cookie preferences again.
How do we use cookies on our websites?
We use cookies on the websites to:
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facilitate users' ability to navigate through the website.
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ascertain whether the website is operating effectively.
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compile statistics on how our website is being used, which can help us to improve our website and online services.
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personalise and improve the service we offer you by understanding your preferences and establishing which areas of the website are most relevant to you.
We also use cookies to make sure we keep your information confidential and secure as you move through secure or password protected areas of our websites.
Some of the cookies that we use are 'Session Cookies' which are deleted when you close your browser. Others remain on your browser or device until they expire or you delete them from your browser history – these are known as 'Persistent Cookies'.
All cookies have an 'owner' which can be identified by looking at the domain (i.e. the company or website name in the cookie). Cookies can either be first-party (i.e. they’re owned by the website who set them) or third-party (i.e. they’re not owned by the website who set them). We use both first-party and third-party cookies on our websites.
Categories of cookies used by Dee’s Positive Wellbeing Solutions
Below is a list of the main cookies we use on this website. The categories we have used are based on the International Chamber of Commerce’s Guide for Cookie categorisation.
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly Necessary Cookies
These cookies are necessary for our websites to function and therefore cannot be switched off. They are only set in response to actions made by you such as setting your privacy preferences, logging into our sites and/or filling in forms. You can set your browser to block these cookies, however this will inevitably mean that some parts of our sites will not work.
Performance Cookies
These cookies allow us to count web site visits and traffic sources so we can both measure and improve the performance of our sites as well as that of our digital advertising campaigns. They help us to know which pages are the most and least popular, see how visitors move around the site and measure the impact of our digital adverts. If you do not allow these cookies, we will not know when you have visited (or how you have reached) our sites -this means that we will not be able to monitor site/digital advertising campaign performance as accurately.
Personalisation Cookies
We use personalisation cookies to track the pages you visit on our websites (including the pages/content related to the support we provide to visitors to our site) so that we can suggest relevant content based on the pages you have previously visited. If you do not allow these cookies, you will receive a less personalised experience on our websites.
Targeting Cookies
"Targeting Cookies" are used by our advertising partners (e.g. Facebook) to collect information about how you use our website (including visits to our information pages) and show you associated adverts on other sites. The information that’s been used to build that profile may also be used to find other people with similar interests to yours so that our adverts can be shown to them too. No directly identifiable personal information is shared with our advertising partners e.g. details such as your email address), but information that uniquely identifies your browser and internet device will be shared. If you do not allow these cookies, you will experience less targeted advertising.
Third party cookies
So we can make improvements to our websites, take steps to ensure that our online advertising is cost effective, and provide you with content and ads that we think you’ll find interesting, our sites place cookies which are owned by third-party suppliers.
Further details about the main suppliers that we use and links to their privacy information is provided below:
We use Google’s Marketing Platform cookies so that we can measure the impact of our digital advertising campaigns. This helps us to ensure that the money we spend on digital advertising is cost-effective. They also help us to serve adverts to people who have visited our websites and control the number of times that a website visitor sees an advert.
We use Google Analytics cookies to help us measure how visitors use our websites. This helps us to improve peoples’ experience of using our sites and measure the effectiveness of our digital advertising campaigns.
Read Google's privacy policy.     
We use Facebook cookies so we can deliver adverts to website visitors who have a Facebook account as well as find Facebook customers with similar interests to the people who visit our website. We also use Facebook cookies to measure the effectiveness of our Facebook ad campaigns which, in turn, helps ensure that we’re using our resources effectively.
Read Facebook's privacy policy.
Read Facebook’s Cookie policy.